Q-Voice

Email

The agent answers mail sent to a Google Workspace mailbox, in the same thread, with the same knowledge and memory it uses on a call.

Connect a mailbox

Before this will work, a Workspace administrator must authorise our delegation client ID for gmail.readonly and gmail.send, under Security → Access and data control → API controls → Domain-wide delegation. The address must be a real user mailbox, not a Google Group.

List every alias. A reply arriving at one that is missing here is not recognised as our own, and the mail-loop check will not fire.

Last 24 hours

Inbound

Every message that arrived and what became of it. A skipped row carries the rule that suppressed it — this is where "why did this customer never get a reply" is answered.

Outbound

Delivery state only. What each reply said is on the Conversations tab.

Place a test call

Mints a short-lived session token for your organisation and opens the microphone demo. The token is signed for you — the browser never holds a tenant API key.

The call connects directly to Cloud Run, not through this domain. Proxying a voice socket through Cloudflare would put an extra hop on the audio path.

Add a document

Runs exactly what the agent runs on a live call — same code path, not a preview.

Resolve a caller

Runs load_session_context — the same function the voice socket calls. An unknown handle creates an identity, because a real first call would.

What is remembered